An exciting opportunity has arisen for a Clientele Services Team Manager in the insurance industry, specialising in customer service within our team based in Stockport, Manchester.
The role requires a committed individual with a proven track record in leading teams towards achieving common goals, being responsible for managing the service team, and ensuring a high standard of clientele delivery across all provisions.
Our client is a well-established player in the insurance industry with a medium-sized team spread across multiple locations.
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Ensure service levels and response times are met.
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Assist/support the Senior Client Manager in managing a portfolio of clients.
General
Due to recent growth, my client is seeking a dynamic and experienced Client Manager to join their team and help manage a portfolio of clients.
My client is a well-established accountancy practice based in the Wilmslow area, with a commitment to excellence and client satisfaction, they provide a wide range of services to businesses and individuals alike.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.