Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.
They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
PRINCIPAL ACCOUNTABILITIES
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
Monitor and report on the quality and financial performance of services within the scope of the contract.
To support the Deputy Facilities Manager in leading a team of Team Leaders, cleaning, catering, portering staff and sub-contractors to deliver a fully integrated facilities service, managing the teams to ensure efficient and effective service provision in line with agreed budgets and service specifications.
The key responsibilities for the Client Services Coordinator include
Providing quotes to key account clients and processing orders.
General
Our client is a company who specialise in supplying products to the construction/new build and leisure sectors and are looking for a Client Services Coordinator to join them on a permanent basis.
This Client Services Coordinator role based in Slough is with a company whose history goes back a century, they are hiring on a permanent full time basis (37.5 hours per week) with a lovely 4.30pm finish and no weekends!
Process customer orders in accordance with the customer's delivery requirements and agreed pricing onto the system & action all customer correspondents in line with the targets set.
Ensure appropriate document achieved to set up new customer accounts in conjunction with finance.
Build strong working relationships with your key accounts to ensure we are offering a high level of customer support whilst working closely within the team & find ways to continue to improve our Customer Experience.
Client Accounts Manager / Outsourcing Finance Manager - SUPERB ROLE
Along with other Client Managers across the firm, you will be supervising a small team and managing your own portfolio of clients.
McGinnis Loy Associates is proud to be working with a Top40 Accountancy Practice who are looking to strengthen their senior team with the appointment of a Client Accounts/Outsourcing Manager for their offices in West London.