Recent growth within the business has meant they are looking to hire a Client Service Manager/Customer Relationship Manager who will be responsible for managing the service and maintenance contracts they have across central London, ensuring client service levels are maintained at a peak level and customer satisfaction is achieved (they have a 98% customer retention rate).
Client Service Manager / Customer Relationship Manager HVAC experience beneficial Central London (client site and office visits)
A leading player in the commercial HVAC world that works with a blue-chip client list across the UK (2,000 sites) that they service from their six office locations.
As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
This brand new role offers a great chance to exhibit your management skills within a corporate setting that has a wonderful ethos.
50k bonus and benefits
This is a fantastic opportunity to join this high-profile Facilities Management Company in the heart of Central London which has a dynamic culture and undeniable standard for excellence.
Posted by Bennett & Game Recruitment • £45K/yr to £60K/yr
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.
They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M.
Our client is looking for a Client Relationship Manager, who will oversee a portfolio of clients, making key decisions and monitoring their performance while delivering personalised service.
Working for one of the UK's leading charities you will be responsible for directing and motivating 15 Membership Administrators in a busy contact centre where they look after the needs of the organisations members and customers via telephone calls and emails.
To manage the day to day running of the membership services phone lines taking more than 140k incoming calls per year, supporting our 625k members and customers.