If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you!
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured.
Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees.
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Ensure service levels and response times are met.
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Among our distinguished brands, Parasol stands out as a premier provider within the industry, offering first-class service to the Agile Workforce, including freelancers and contractors.
With 20 years of experience as a leading umbrella payroll provider, Parasol has built an award winning reputation in the market.
At Caroola, we are a leading group of brands specializing in umbrella payroll, CIS, accountancy, and tax services.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.