As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Our client is looking for a Client Relationship Manager, who will oversee a portfolio of clients, making key decisions and monitoring their performance while delivering personalised service.
Working for one of the UK's leading charities you will be responsible for directing and motivating 15 Membership Administrators in a busy contact centre where they look after the needs of the organisations members and customers via telephone calls and emails.
To manage the day to day running of the membership services phone lines taking more than 140k incoming calls per year, supporting our 625k members and customers.
As Client Manager you will have direct management over the assistants, whilst reporting to the Account Director.
General
Our client is an independent OOH specialist agency with a highly experienced and knowledgeable team delivering results and award-winning work for their clients and agencies.
They have chosen to come together to develop modern, world-class work in an environment that is ambitious, accountable, collaborative, and independent.
The Property Manager is primarily responsible for the delivery of management services to a portfolio of residential and, where applicable, mixed-use buildings and estates.
This role will be the direct interface with the Client/Freeholder and Leaseholders within their portfolio.
The Property Manager may, in cases of a large portfolio, have an assistant property manager to work alongside them and should endeavour to develop the individual's skills for succession management.
Posted by Acorn insurance & Financial Services LTD • £35K/yr
We are currently seeking a Team Manager with excellent communication skills and proven experience in managing teams within contact centres and face-to-face environments.
The ideal candidate will have a background in vehicle rental services, insurance, or subscription-based industries.
Our Customer Service and Handover Teams offer comprehensive support to customers throughout their rental contracts.