Supported by the Customer Operations Manager and working closely with the Delivery team and our service partners, you will work to deliver successful onboarding of new metering points and revenue and cost validation in line with our Customer Experience framework, and ensure we are fully compliant with regulations and standards that apply.
This role is central in ensuring our client delivers market-leading customer service to our customers, resulting in excellent customer satisfaction.
You will be a member of the Asset Performance and Operations team & report to the Customer Operations Manager.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.