_______________________
__________________
__________________
____________________
____________________
____________________
_________________________
____________________
_____________________
_______________________
Our niche Client has a fantastic opportunity to join their organisation as they embark on a brand new project. Suited to a strong communicator with an indepth technical understanding this is an excellent opportunity for someone looking to make their mark in a forward thinking business. Key Responsibilities Assist the consultants in growing and retaining a portfolio of customers, through identifying customers' needs and opportunities to help. Onboarding new clients and setting up the platform based on their unique structure, challenges and goals. Support in the design and optimisation of the client journey and onboarding processes Monitoring key client metrics to spot churn risks or opportunities for expansion Maintain client success metrics and data Nurturing a strong working relationship with the Platform Partner, through proactive and effective communication. Building excellent relationships, becoming a trusted advisor and ensuring clients meet their goals by helping them to use platform features and by sharing best practice. Providing training to help empower clients to launch their own surveys and get maximum value from using our platform. Responding to client queries and taking ownership of any issues Build and deploy surveys, map data and optimise the user experience for both the surveys and results dashboards Completing administrative tasks on the partner platform such as employee data uploads, testing, updating contact details, pulling reports, setting up dashboard users, etc Ensuring the accurate and timely recording and administration of all work and opportunities, including contract renewals and invoicing. Key Skills: Client/Customer focused: motivated to help clients/customers realise their goals and solving their problems. Highly organised: able to juggle multiple projects and work with short deadlines and manage time effectively Commercially minded: able to measure your progress through retaining and growing client accounts Strong attention to detail ensuring client projects run smoothly. Analytical and pro-active thinking, able to take ownership of tasks Professionalism and ethical behaviour Good with numbers: with the ability to understand and interpret data. Tech savvy: a fast learner and excited by platform development. Have a growth mindsight: able to offer ideas where processes can be improved and drive your own personal development. Qualifications, skills & experience: Essential Qualification: Bachelors' degree level Essential Qualification: A level or equivalent level of education (e.g Apprenticeship / BTEC) (astute with the ability to learn quickly and potential to grow beyond this role are key) Essential Qualifications: good Maths and English GCSE grades Essential Skills: Strong MS Office skills, including Excel, Word, PowerPoint and SharePoint skills including input and manipulation of data Essential experience: At least 3 year's work experience in a client facing role. This is a hybrid role, working in the office for 3 days per week. Please send your CV if you are interested.