A bit about the role: Operational management of the contact centre, overseeing the effective delivery of customer complaint handling, resolution, and support for customers who may be experiencing financial difficulties.
We are looking for individuals to join our Customer Collections team, where you will provide effective arrears support to our TFSUK Customers, ensuring a high-level of service is provided at all times.
Working in a fast-paced environment, you will work to specific deadlines, maintaining the focus of delivering good customer outcomes.
Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer Duty) at all times.
They are looking for a motivated Administrator within the Asset Team - this is one of the most exciting areas of growth within the business - adopting gas and electricity networks as they are constructed - taking on the responsibility for managing asset data and records, network maintenance and providing end customer services.
Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services.
They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people - this role will be based at either their Epsom or Horley sites.
Then apply to this role as a Customer Service Representative, where you'll play a vital part in delivering top-tier service for our client's Mortgage and Savings customers.
Are you the go-to person for customer support and admin excellence?
Do you thrive in a role where you can make a real impact?
Posted by Toyota Financial Services • £55K/yr to £78K/yr
We are looking for those who are driven, with a strong background gained in collections, recoveries, arrears, complaints and relations.
We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.
A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and help implement further new processes with a focus on good customer outcomes.
Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Caf and Canteen, 25 days holiday all bank holidays).
Near Epsom, Surrey (location is most easily reached by own transport).