Posted by Hays Specialist Recruitment Limited • £12.50/hr to £15/hr
My client is a well-established insurance provider that is responsible for investigating, evaluating and settling insurance claims in a timely and accurate manner.
You will be a member of the Asset Performance and Operations team & report to the Customer Operations Manager.
Supported by the Customer Operations Manager and working closely with the Delivery team and our service partners, you will work to deliver successful onboarding of new metering points and revenue and cost validation in line with our Customer Experience framework, and ensure we are fully compliant with regulations and standards that apply.
This role is central in ensuring our client delivers market-leading customer service to our customers, resulting in excellent customer satisfaction.
The Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.
The role will include
Coordinating, and where necessary investigating, complaints, Members' Enquiries, Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints Ombudsmen enquiries, and other complex enquiries to ensure timely responses and support a customer-focused approach.
Assisting with researching and analysing performance to help embed a culture of learning from complaints and other enquiries.
We are looking for a Repairs & Maintenance Manager to join our Cambridge based client on an initial 6-month assignment.
Your role will be to strengthen the repairs and contract management function to deliver an improved customer experience.
As the Repairs & Maintenance Manager, a key element of your role is the provision of a customer focussed approach, a primary touch point of which relates to the effective delivery of repairs and maintenance in support of in-situ tenants.
They will ensure accuracy of data from the customer to make the initial identification of the complaint code.
As part of the role, you will be working to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
We are looking for a customer service representative for a leading pharmaceutical company based in Marlow.
The successful candidate will develop and manage a team of front-line Housing Patch Managers to deliver high quality, resident centric, efficient and compliant end to end let to relet tenancy management for a portfolio of tenants.
Positive Employment is currently recruiting for a Housing Manager for our client a local government organisation in Brent, West London.
Ensure that tenancies are managed and enforced consistently and in line with tenancy agreements and appropriate legislation.
We're seeking a temporary Customer Service Administrator to help maintain smooth office operations during a busy period for a client, this is supporting their claims processing and administration teams, with new and existing customer files.
Experience required
Computer literate, administration and good customer service skills.