A leading global Insurance firm based in the city of London are currently seeking a self-motivated, confident and highly capable Complaints Handler to start asap until approximately October 2024 within a temporary ongoing capacity.
Flexibility for this role will be vital too as there are often tight deadlines and this role will compliment an individual who likes working to a fast pace and accurate manner.
The ability to educate and liaise effectively with different stakeholders and third parties will be essential to the successful completion of this role.
We are working with an exciting client that is in their scale up' phase and looking to bring in a team of customer care agents in the coming months for ongoing temporary work.
Our client is a global D2C medicine platform across the UK, US and EU working with multiple healthcare brands.
This specific opportunity will sit within the weight loss brand with over 500,000 customers.
This role is working as part of a small team to deliver the customer resolution service.
The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints having opportunity to make a genuine difference to the customers experience.
Weekly Hours: Full time 37 Hours per week (Monday to Friday)
As Customer Service Agent, you will be 1st line support and be the primary point of contact for our customers.
You will interact with them through various communication channels such as phone and emails to answer their questions, resolve their issues, and ensure their satisfaction.
You will work for a high end furniture company in London in a hybrid role.