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Type of role: Full time, permanent Salary: £50,000 - £56,000 per year Location: Monument / Cannon Street Benefits: Excellent work/life balance, holiday buy back options, two-week fully paid sabbatical after 5 years' service, career development, Charity People are thrilled to be back in partnership with Tommy's, who are looking for a new permanent Head of Data. Tommy's are a mid-sized charity and lead the way in their field. Established in 1992, their mission is to work towards making the UK the safest place in the world to give birth. They do this through research the causes of baby loss, providing information to make pregnancy safer, supporting families after baby loss and working to improve maternity care. This is an exciting time to be joining them, as they bed in their new strategy and look to increase their internal data presence and explore ways of adding insight to their action. As the person flying the Data flag in the world of Tommy's, you will take accountability for maintaining, upgrading, and developing their fundraising database so that they can improve their donors' experience and communicate effectively with them. You will lead a team of two Database Officers and coach them to becoming a highly effective team. As part of the role, you will develop strong relationships within the Fundraising team, helping to understand their needs. You will also develop and establish organisational ways of working with the database, including leading on training staff and developing a user manual to highlight good practice. As the data champion, you will be the main point of contact for data, reporting and analysis queries internally, delegating to the Database Officer as appropriate. If you are interested in this new role, please email your most recent CV to Neil Hogan at Charity People. A full job pack is available. Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow's wellbeing challenges today. We completed a highly successful Series B capital raise in August 2022. With operations in Australia, New Zealand and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care. 500,000 eligible members across multiple countries 300 team members, as well as an on-the-ground responder network Trusted by major corporations, education providers, and government agencies Join Sonder's innovative movement to provide global support through the right care at the right time and know you are contributing to empowering people to be at their best. About the role Reporting to the Member Support Manager, you will act as the first point of contact for members who need our help. You'll support members with issues relating to mental health, wellbeing and physical safety. You will communicate with our members via Instant message and phone using the bespoke systems our in-house engineers have built. Supported by the right training, you will confidently handle critical situations. You will use your judgement along with the support of your Supervisor to provide the right support to our Members. We provide 24/7 support, so we need you to be happy joining our rotating roster. Shifts are projected well in advance to allow personal planning, balance, and flexibility. This role would be suitable for someone who is looking for either full time opportunities (38 hours per week) or part-time hours (Minimum 3 shifts per week) and is happy to work in an office-based role. What you'll be doing Coordinate a wide variety of emergency and non-emergency requests under the guidance of our Shift Supervisor Work with our team of Nurses and Psychologists to accurately pass on case notes for cases that require escalation You may occasionally liaise with external stakeholders to ensure the best outcome for the member Provide input into operational processes and functionality. Office-based role. Who are we looking for? The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Bonder values and love working in a fast-paced, dynamic workplace. What you bring to the team; Experience working in a complex high pressure environment, operations or inbound call centre is desirable. Exposure to social work or mental health industry through work or education is highly desirable Superior English communication skills - fluency in other languages such as Spanish, Hindi, Mandarin, Thai, or Vietnamese, is helpful but not required. Experience managing multiple tasks. Resilient Strong problem-solving skills. Why join Sonder? You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Member Support Team and as we continue to grow, there will be plenty of development opportunities. Central London HQ with a fully equipped gym & yoga studio Pension contributions Learning fund (annual) 2 days of study leave to support your personal development Wellbeing fund Paid parental leave Induction and onboarding designed to make you succeed in your new role Team social fund to connect with your team, plus company wide social events Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community Due to the nature of our industry, all Sonder employees are required to complete a DBS Check