Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
Oversee and support the continuous improvement of the vulnerability management program initiatives, process, technology integration and technical assessment.
Own audit remediation activities across our wider organisation supporting compliant delivery against SOC1/2 and ISO27001.
Stay up to date on the latest security threats and vulnerabilities providing leadership across ICT.
Woking as part of the IT team, you will be responsible for the development and support of our clients web-based energy management portal and the various data feeds that bring data into the platform.
Are you an experienced Developer looking for a new and exciting challenge within a vastly expanding business in the Redhill are?
This involves helping to Identify and develop solutions to both enhance the functionality to our users and improve the resilience / scalability that supports future growth.
Within Outsourcing Business, the Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.
The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures.
In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes.
As Team Leader of one of our Scheme Events and Projects Teams at WTW, you will be making a difference within our leading and fast-growing pension administration business.
You will enjoy being able to benefit from your experience to date and develop your career further within this important and key role within WTW.
You and your team will provide a high quality and valued service to our impressive portfolio of clients that include prestigious and market leading global companies.