Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines.
To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
We are looking to speak to candidates, with systems administration experience, in relation to a 12 months contract with the UK Government!
This is a 12 months contract, Outside IR35.
The work the department is undergoing at the moment is of utmost importance for the near future of UK citizens, something that would bring a moral component to the endeavour and have you brush shoulders with some of the best in the industry.
To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and LBTH JD and PS Template May 2021 by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness.
To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.