Working as part of our friendly and supportive Customer Services team, you will be handling inbound calls from residents, businesses and visitors resolving as many as possible at first point of contact.
Duties also include handling enquiries received via email and through our online forms, occasional face to face duties at our reception and other administrative tasks as required.
We inspire reading, learning, creativity and play.
General
You sell the paint that turns someone into an artist.You provide the book that unleashes an inner author.You supply the games that help bring families together.You give someone the puzzle book that reconnects themwith a late family member's memory.
Our well-established Dorking based client is a manufacturer of industrial equipment - they are currently looking to recruit a Service Support Administrator to support the sales & service team with timely and efficient administration.
The ideal candidate must have excellent communication and organisational skills and ideally have an understanding of SAP (although full training will be given).
The Service Support Administrator duties include
Effectively deal with key account service enquiries, advising and actioning accordingly.
There are three main reasons why staff love being part of the team - the same reasons residents enjoy living in our homes - care, compassion and companionship.
About our client
More people than ever before want to work somewhere they're valued.
The role of the customer service executive is key to the success of our business as the first point of contact and could be the first time that our client's customers have had contact with the business.
General
Our wonderful client in Dorking who has doubled the size of the business in the last 18 months and have plans to increase their growth further.