This role has a starting salary of £12,137.50 per annum (pro rata to £24,275 FTE) based on an 18-hour working week.
Your normal working pattern will be from 10am to 4pm on Tuesdays, Wednesdays and Thursdays.
We are excited to be hiring a new Support Assistant to join our fantastic Resources and Reader Development team. The team is based in The Drill Hall, West Street, Dorking, Surrey.
We're looking for someone that can:
- deliver high quality customer service
- combine energy, enthusiasm and efficiency
- provide first class support to colleagues in libraries
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependants leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the Team
The Resources and Reader Development team deliver support to Surrey's 52 libraries with the selection, management, and maintenance of physical and electronic stock. We also provide 4 prison Libraries with stock support. We aim to ensure the efficient and effective use of resources and consistency in stock management and presentation, within the budget available. We deliver support to Surrey's libraries with reader development activities, book groups, author events, along with book stock support that link to the Libraries Connected and Equalities, Diversity, and Inclusion Calendars.
About the Role
We are looking for a friendly and enthusiastic person, to help us promote and deliver a first class library service for the people of Surrey.
Educated to GCSE level or equivalent, you will have good computer skills, with the ability to support library colleagues with MS Office and other IT applications You will also support colleagues in the delivery of Resources and Reader Development projects in libraries across the county, for example refurbishments, standards of presentation and reader development events. In the absence of a senior member of staff, you shall take responsibility for the day-to-day delivery of the service, and the building. You will also support volunteers and volunteer activities. This role may involve some periods of lone working.
We are looking for the following key skills from potential applicants:
- Knowledge of using Microsoft Office packages
- Ability to use initiative and work under pressure with accuracy
- A basic understanding of working in a library
- Ability to manage time and workload
- Positive working attitude towards training and development
Shortlisting Criteria
To be shortlisted for interview your CV and answers to the five shortlisting questions will match our job description document and clearly evidence the following:
- Experience of working within a customer service environment
- An ability to work effectively under pressure in a busy multi-tasking environment, and independently as well as part of a team
- An interest in, and an enthusiasm for, books and reading, information delivery, and virtual services
- Flexibility towards work patterns
If you thrive on variety, have excellent customer care and communication skills, and are willing to have a go at a wide range of tasks, you will find this an enjoyable and satisfying role.
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Meg Gibson by telephone on .
The job advert closes at 23:59 on 23/6/2024 with interviews planned for 2/7/2024.
We look forward to receiving your application, please click on the apply online button below to submit.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.