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Your new company You will have the opportunity to work with a well established charity supporting vulnerable and disadvantaged individuals in society. This charity runs projects throughout the year and has supported thousands of individuals out of homelessness, into employment, away from domestic abuse and more. Your new role Hours: Part-time 30 hours per week Location: Exeter The Case Work Coordinator is expected to hold day to day responsibility for managing referrals, assessing and supporting clients in a way that allows them to maintain accommodation and make positive changes in their life. You are expected to develop effective and productive relationships with key partner agencies such as National Probation Service, Police and other criminal justice and generic support services that facilitate production of multi-agency support planning. On-call (1 in 8 weeks), £100/week when on-call What you'll need to succeed Understanding of the causes of offending, homelessness and social exclusion and approaches which seek to address these Have a full driving license and access to own car Working with people with complex needs and challenging behavior. Working as part of a team in a social or health care setting What you'll get in return Dedicated consultant to support you through the induction process career development and free monthly training sessions from experienced facilitators Sliding salary scale with salary increases every year for the first 3 years Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme. 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays A generous and competitive pension scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Our client, a leading probate administration company, are looking to recruit a Case Handler. Your role will be to complete the estate administration process for the more a number of those cases. You will be responsible for the file through the entire process and will need to ensure that every account has been closed, all monies due to and from the estate have been paid and all issues have been dealt with in a professional manner. Every file that is allocated to you will also have an Account Manager, who will be the primary point of contact for the client. You will need to work alongside the Account Manager to prepare update letters for the client, informing them of the progress that is being made with the estate. Once the accounts have been closed you will pass the file across to the compliance team, who will audit the file and send out the estate accounts. You will need to ensure that the correct documentary evidence is requested and obtained in relation to the account closures, otherwise the file will be rejected by the compliance team, and you will be required to rectify the issues. Your responsibilities broken down but not limited to are: Chase up all outstanding organisations. Close all accounts down. Liaise with third parties such as estate agents and conveyancers. Prepare update letters to clients to be sent by the Account Manager. Put forward any necessary payments so that the liabilities of the estate are settled. Ensure the necessary documentary evidence is obtained and available to be sent with the estate accounts. Keep files updated and organised. Use the online case management system fully to ensure that all information/documentation is uploaded to the case and that you are checking the information put there by others before any action is taken. Use initiative to ensure that any issues are resolved and matters are moved forward. Skills Required Full training will be provided but you need to well-organised, friendly, polite, and have vast administration experience. You will have the ability to deal with a variety of clients. You must be self-motivated with excellent computer skills and have polished communication skills. You must be able to work under pressure. Teamwork is also essential to succeeding in this role. Salary and Working Hours The hours are Monday- Friday 9am to 5pm. 20 days annual leave plus bank holidays. 20 wellness hours a year. Company events. Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability. Job Type: Full-time