Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Are you passionate about customer service?
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
We have a new position open for a Customer Services Representative / Helpdesk Consultant to join our leading financial helpdesk, either in our Investment or Pension department.
This is not a sales role.
You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence.
Posted by Lawes Consulting Group • £40K/yr to £50K/yr
Key responsibilities
You can expect your role in Commercial Lines to vary greatly day-to-day.
Purpose of role
You should have a strong customer service ethos and be continuously and proactively looking to improve the quality of service provided to all customers.
Our client is looking for someone to join the commercial lines team who is highly collaborative & good at establishing and maintaining relationships with brokers and other internal stakeholders.