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Investment Consultant - Edinburgh or Glasgow (Hybrid) Do you want an investment consulting role advising institutional clients supported by Aon's breadth of specialist knowledge and expertise? Would you enjoy being part of a diverse team focused on driving positive outcomes for both clients and colleagues? If you're passionate about joining an innovative and market leading business, then read on! This is a hybrid working role with flexibility to work both virtually and from a range of Aon office locations including London, Bristol, Birmingham, Leeds and Edinburgh. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As an Investment Consultant you will lead smaller client relationships and act as a support consultant for medium to large clients, overseeing the day-to-day deliverables and junior support team. You will deliver advice predominantly to defined benefit pension schemes but also endowments, charities, and other institutional clients. Given the breadth of capability at Aon, you will be supported by a team of dedicated client-facing colleagues as well as expertise from our many specialist teams such as risk & modelling, investment manager research, asset allocation and more. Your day-to-day focus will include: Working with Lead Consultants to build relationships with clients, as well as understand and solve the challenges they face Driving business results through efficient delivery of client service and connecting and working with colleagues across Aon's specialist teams Identifying opportunities to innovate and drive efficiency Developing junior colleagues into future consultants Promoting an inclusive culture across Aon How this opportunity is different At Aon, the opportunity is much wider than just the local consulting team. You'll quickly build a network across different offices, business areas and Aon teams, working with a variety of clients. With a persistently developing investment backdrop, we quickly allocate teams and dedicate resource to respond to market developments, providing a vast array of opportunities for consultants to specialise and create their own role within the business. A great example is the rapid development and growth of our Responsible Investment capability over recent years. Aon has a wealth of market-leading specialists prepared to support you in your role, producing thought-provoking content and assisting with the delivery of bespoke advice to clients. Continued investment in our infrastructure and systems that support our 50,000 strong global workforce ensures you can efficiently manage your time to drive value and business results. There is a strong focus on sharing of ideas and working as a team within the UK investment team and more broadly across Aon. During each week there are multiple department wide video conference calls keeping consultants up to date on latest business results, ideas from specialist teams and opportunities for colleagues to put themselves forward to support new initiatives. Recent joiner from a competitor: "At my previous company we had one person responsible for the vast majority of thought leadership and market updates. My mind was blown when I learned that at Aon we have dedicated teams of economists, risk settlement experts, a Responsible Investment team, and more!. As well as making us so much more dynamic when responding or anticipating market or industry events, it also gives colleagues great opportunities to specialise in different emerging areas." Skills and experience that will lead to success We're looking for individuals with: Strong experience of managing relationships with clients Excellent communication skills and ability to distil complex information Ability to manage small teams of colleagues and delegate effectively Knowledge of investment markets and UK pension schemes (preferred); A desire for new challenges! How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-HYBRID #LI-SS3 2536455
Corporate Incidents Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role An exciting opportunity has arisen for a Corporate Incidents Manager to join the Share Services function at Diligenta. You will play a crucial role in managing the Corporate Incident team with their operational day to day activity and strategic direction, across multi-site locations including our Offshore teams. This is a technical role requiring a high level of business knowledge and the ability to translate this to provide clear direction for direct reports and their teams, working with them and our client to shape and translate the strategy of the Corporate Incidents department into clear action plans and liaise with clients through progress updates and governance meetings. If you want to work for an organisation that offers great progression and development opportunities, then please apply today! Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car Allowance Private Healthcare Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods. Cycle to Work Scheme & Interest free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits. What you'll be doing Working with Phoenix to implement strategy and deliver the desired customer outcomes. Direct management of Onshore teams (currently within Peterborough, Liverpool, Basingstoke , Glasgow & Edinburgh) and oversight of the CI Offshore teams, ensuring progression of work. Development of our Offshore capability and Target Operating model. Integration of new work into the team through migrations of further Phoenix Heritage books of Work effectively with Incident Service Leaders, Team Leaders and team members to deliver processes and identify process improvements, by understanding issues, making appropriate changes and recommendations. Ensure the right balance of cost effectiveness and customer outcomes is Ensuring KPIs and SLAs are understood and promoted within the team, ensuring progress against them is closely monitored and any blockers or exceptions are highlighted. Maintaining positive relationships with Phoenix through contact on individual CI's and leading client governance meetings, ensuring any actions coming out of this are completed in a timely fashion. Acting as an effective escalation point for the CI Team in the event of any blockers or uncertainty around appropriate solutions. Understanding and compliance with FCA, money laundering, DPA and HMRC regulations, both personally and the wider team. What we're looking for Communicates in a professional and positive manner within Diligenta and with customers and clients, verbally and in writing, using plain English and avoiding the use of jargon. Has the ability to coach, challenge, involve and develop staff. Strong analytical and decision making skills, with the ability to solve problems and identify opportunities for improvement. Flexible approach to work / activities to ensure that deliverables are met. Calm and measured when dealing with difficulties, problems and challenges. Delivery focused and results orientated, able to effectively prioritise and execute tasks. Proven relevant experience in Financial Services and Outsourcing. Hands on experience of leading and managing teams in a medium sized Customer Services Operation Sound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments to ensure appropriate solutions are being proposed. Experience of performance managing teams in a commercial environment. Understands and operates within the required regulatory environment. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!