Posted by Santander Consumer Finance • £27K/yr to £29K/yr
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.