Are you great with people and love talking about cars? We're a top-notch vehicle dealership, and we're on the hunt for someone awesome to be the first point of contact for all our vehicle sales enquiries. If you've got a knack for making people feel welcome and informed, this could be the perfect job for you!
As a Contact Centre Sales Advisor, you'll be the first point of contact for all vehicle sales enquiries into our business; through telephone calls, digital enquiries, live chat, or email. Working in a small, close-knit contact centre team of 3 - you'll have a big impact and lots of support.
Hours: 42.5 hours per week - 5-day working pattern over a Monday to Saturday period with a 1-hour unpaid lunch break each day.
What you'll be doing:
Handling Enquiries:
- You'll be the go-to person for all vehicle sales enquiries via phone, email, live chat, or any other digital means.
- Answering questions and providing info to help customers make the best decisions about buying a vehicle from us.
Setting Appointments:
- Turning those enquiries into appointments for our sales team will be your superpower.
- Giving detailed and useful information to ensure customers feel confident about their choices.
Supporting the Sales Team:
- Helping our sales teams with customer vehicle enquiries and making sure everything runs smoothly.
- Providing ongoing support to ensure customers have a seamless experience.
Building Relationships:
- Creating and maintaining strong relationships with our customers to keep them happy and loyal.
- Following up with customers to encourage repeat business and keep them coming back.
Keeping Accurate Records:
- Making sure all vehicle and customer information is recorded accurately.
- Following up with prospects and keeping our records up-to-date and comprehensive.
What we are looking for:
- Someone with great communication skills - you can talk to anyone!
- Organised and detail-oriented - you've got a keen eye for details.
- A proactive, customer-first attitude with a passion for helping others.
- Able to juggle multiple tasks and manage your time well.
- Comfortable using systems and other digital tools.
- Previous experience working towards goals and targets - you know how to stay motivated and focused.
We're excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive sales. We are extremely passionate about progression and development so previous automotive experience isn't necessary; you might come from a retail or general customer services background, but have the drive to succeed within a fast-paced and supportive team.
What's in it for you?
As well as all the other standard employee benefits including Pension, Life Assurance, Cycle2Work, Highstreet Discount Vouchers, and long service awards, we offer:
- 24 days basic holiday (excluding bank holidays) increasing to 29 days as your length of service increases.
- Day off for your birthday!
- Ability to Buy and Sell Holiday.
- Ability to buy Technical goods / days out and holidays and spread the payments through your salary with no added interest.
- Staff Car / Motorbike / EV Charging Purchase Scheme.
- Medical Health Cash Plan Scheme.
- Enhanced Parental Benefits.
- Job Shadowing Scheme.
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!
If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.