Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
You will be providing exceptional level of service and relationship management to our Fleet customers.
We are currently recruiting a dynamic and well organised Senior Claims Handler to join the Fleet and Specialist product team.
This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal).
Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer.
With a no limits approach, we can rise to any challenge.
Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.
As a Customer Service/Claims Call Auditor, you will be working with the Claims Audit Lead and Claims Auditor, providing insight by undertaking QA Activity, utilizing the Quality Management System.
The Claims Governance Team is a department where independence of thought, integrity and the ability to maintain confidentiality are essential.
This will help to ensure Regulatory compliance, and good Governance controls are operating effectively to mitigate risks.
Are you looking for your next step within Customer Service
If so, this could be your ideal next role!
Our client is a well-established and successful manufacturing business; they are looking for a passionate, customer focussed and driven individual who can build strong business relationships with customers and suppliers alike, to ensure the business continues to grow.
What will your working week be like
This is a fantastic opportunity for an experienced Customer Service professional - you will be part of a dedicated internal sales team, where your main responsibilities will include:.