Customer Service Executive
Location: South Darenth, Kent
Salary: £27K
Hours: 9:00 am - 5:30 pm or 8:30 am - 5:00 pm, Monday to Friday
Are you a proactive, driven individual with a knack for delivering exceptional customer service? We are recruiting on behalf of our client for a Customer Service Executive to join a dynamic team in South Darenth, Kent.
About the Role
As a Customer Service Executive, you'll be the first point of contact for a select group of clients. Your key responsibility will be to provide technical and systems support, both to the Customer Service team and UK Fleet Contracts, ensuring smooth delivery of services across the board. You'll liaise with customers and third parties, ensuring a professional and empathetic approach in every interaction.
Key Responsibilities:
- Provide first-class admin, technical, and systems support to the Customer Service team.
- Handle customer queries, complaints, and orders professionally and efficiently.
- Be the go-to person for a discreet group of customers, building strong relationships across the board.
- Support the delivery of UK fleet contracts, including processing orders, handling customer queries, and coordinating vehicle fittings.
- Maintain and update core systems (Navision and CRM) ensuring records are accurate and up to date.
- Solve problems proactively and manage customer expectations throughout.
What You'll Need:
- 3+ years of proven experience in a customer service role.
- Strong systems capabilities with a desire to explore and understand technical products.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and adapt to changing circumstances.
- A proactive, enthusiastic approach with a strong focus on customer care.
- Flexibility to occasionally work beyond standard business hours when needed.
Benefits:
- Discretionary bonus scheme.
- Healthcare coverage.
- Subsidised gym membership.
- Eye care vouchers.
- Extended paternity leave.
Why Join Us?
This role offers an exciting opportunity to be part of a team that values innovation, integrity, and excellence. You'll have the chance to work closely with a variety of stakeholders and help deliver impactful results within the fleet management sector. If you're looking for a role where you can make a difference and grow professionally, this is the perfect opportunity for you.
Apply today and be a key player in a customer-focused, innovative company that's committed to delivering excellence.
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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