The Call Handler is the first point of contact for patients requesting medical advice by telephone.
Support patients by providing advice to help them manage their condition at home, where appropriate.
They will answer calls, using the software system to prioritise, and record details of calls, advising patients appropriately in relation to response times and action in the event of urgent requirements.
We are looking for enthusiastic, driven candidates who can canvass over the phone.
The role is an appointment making role, there are no target, but you will need to be confident in following a script and booking in appointments, making over 100 calls per day.
We are working on new campaign that is due to start at the beginning of November.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.