Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers.
Primary Purpose of Role
Up to £32,000 plus uncapped commission and excellent benefit package
A leading Independent Global Loss Adjuster with offices around the world providing Loss Adjusting, Claims and Risk Management Services who have a focus on Speciality Markets and Complex Commercial are now seeking an experienced Claims Handler to join their Essex base which will be hybrid working.
You will report to the Claims Manager with the Real Estate Team and be responsible for managing a portfolio of Property and Liability Claims for both the UK and Europe through to settlement.
Key responsibilities
Investigating, negotiating, and agreeing settlement of claims.
An experienced Liability/Casualty Claims Handler is required to join a global Loss Adjusters offering the opportunity for any ambitious Liability Claims specialist looking to progress into a Field Based role.
This is an exciting opportunity to be part of a growing and vibrant team where you will be part of a strong, experienced professional, personable team.
You will be offered a structured development programme with clear career prospects and be fully supported to study and progress with Industry qualifications.
You will be responsible for supporting customers with any questions or queries via a variety of avenues - telephone, livechat and email.
Processing orders with a high level of accuracy.
General
I am working with a growing retailer who are expanding their team and searching for an experienced Customer Service Executive to join their friendly team.
Through the evaluation of performance, trend and root cause analysis, assurance feedback, and MI, drive bespoke group and 1-2-1 coaching or training sessions, both face to face and virtual, to optimise call handling, and deliver good customer outcomes.
To ensure our client's engagement aims are met through identifying coaching, training, and development needs of the Servicing staff.
A new role has been created within a long established Specialist Finance company in Essex.
Resolve customer issues and complaints in a timely manner.
General
The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems.
Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor.