You will play a crucial role as part the Resourcing Planning team, monitoring service levels and site performance within the omni channel contact centre.
CCP are delighted to be supporting an expanding independent organisation with the appointment of a Real Time Analyst on a full-time basis.
You will be responsible for maximising performance and efficiency, demonstrating initiative and strong decision-making skills.
CCP are partnering with our client as they look to recruit a new Contact Centre Manager.
This is a hybrid based role, just outside of Liverpool.
CCP are delighted to exclusively partner with a brilliant established privately owned family business, who are evolving due to exceptional business performance.
As a Customer Service/Claims Call Auditor, you will be working with the Claims Audit Lead and Claims Auditor, providing insight by undertaking QA Activity, utilizing the Quality Management System.
The Claims Governance Team is a department where independence of thought, integrity and the ability to maintain confidentiality are essential.
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Customer Service Administrator (Hybrid); £13.50 per hour
We are recruiting on behalf of our client for a Customer Service Administrator to support increased customer interaction during the companies busy period.