This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
2 x Customer service advisors required to handle incoming calls in relation to Electoral Roll and the general election.
Calls will be on how to register, postal votes, polling stations etc.
To provide professional and courteous customer service to LBH residents and partner organisations; actively supporting the Council's aim to resolve customer queries accurately and efficiently at first point of contact.
The role of the customer service executive is key to the success of our business as the first point of contact and could be the first time that our client's customers have had contact with the business.
Salary Range
Up to £25,000 depending on experience.
General
Our wonderful client in Dorking who has doubled the size of the business in the last 18 months and have plans to increase their growth further.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a level 2 Customer Service Practitioner apprenticeship.
Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary?
If the answer is yes, then we'd love to hear from you!
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
Contract term: 12 months FTC
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
3 years customer service contact centre experience needed
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.