OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Monday Friday 8am 9pm; Saturday 8am 7pm
This role will be based in their Edgware offices on a temporary to permanent basis.
This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
You will have to diagnose problems and handle complaints whilst handling high volumes of calls.
Kenneth Brian Associates are working with a well known organisation based in Sutton, who are looking for Contact Centre Agents to join their buzzy team!
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
We have a fantastic new job opportunity for a Contact Centre Team Managerwho has previous people management and leadership experience, preferably within a busy customer service call centre environment.
Contact Centre Team Managerwho has previous people management and leadership experience, preferably within a busy customer service call centre environment is required to join a team based in Ealing, West London.
Working as the Contact Centre Team Manager you will lead on the delivery of departmental KPI's through the effective management of Contact Centre Agents.