A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis.
As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with customers.
This is an office based role-full-time for one of our cruise clients, 37.5 hours a week-rota-based, predominantly Monday through Friday, 8 am to 8 pm, and Saturdays, 10 am to 6 pm.
This is an excellent opportunity to progress your career with a well-established company!
About Us
With 15+ years of experience, theICEway provides IT services and technology consultation to help clients achieve their business goals and strategies. Over the years, theICEway has expanded to include offices in the US, Australia, and Eastern Europe, and they are now looking for Contact Centre agents to work in their Welwyn Garden City office.
We are a local company with a global reach, and our company values are at the heart of everything we do. We value our people above all, and this allows all team members to thrive in a dynamic and collaborative environment.
Key Responsibilities:
- Answering incoming calls from customers/clients
- Making outbound calls
- Investigating/solving, and responding to customer/client emails
- Listening to customers' needs or issues and providing helpful solutions to their problems
- Managing and resolving customer complaints
- Upselling products and placing customer orders in the computer system
- Working closely with Internal teams to deliver 1st contact resolution
- Providing product and service information to customers
- Deal with escalations from colleagues
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; Customer Service Manager, Customer Operations Manager, Call Centre Operations Manager, Customer Experience Manager, Contact Centre Operations Manager, Customer Support Manager, Client Services Manager, Call Centre Manager, and Customer Relationship Manager may also be considered for this role.