Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
If you have previous experience working in a call centre, then great.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
The role will support our call centre's by implementing coaching interventions that drive individual and team performance across the group, in delivering an outstanding service to our internal customers.
Travel is an essential part of this role, so being flexible to travel to various locations is a must.
With an informed approach, consulting with key stakeholders to clearly identify training needs and formulating a planned approach to improve capability and deliver an enhanced business performance.
We're looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers.
For hard working individuals, there are excellent career development opportunities available.
I am seeking a dynamic and motivated Contact Centre Team Manager.
The successful candidate will have an outgoing personality, a passion for team development, and a desire to implement innovative ideas that enhance the service delivery.
Key Responsibilities
Lead and inspire a team of advisors, ensuring high levels of performance and engagement.
My client, a specialist in recovering outstanding parking charges, is searching for a Contact Centre Manager.
This is a full time, permanent position (37.5 hours per week), with the company offering pension, life assurance, and 28 days of annual leave (including bank holidays)
This is a rapidly growing organization, who offer great opportunities for career development, with excellent staff retention and a commitment to continuous improvement.