As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with customers.
A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis.
This is an office based role-full-time for one of our cruise clients, 37.5 hours a week-rota-based, predominantly Monday through Friday, 8 am to 8 pm, and Saturdays, 10 am to 6 pm.
We are currently recruiting for a Contact Centre Advisor in Essex.
As a Contact Centre Advisor, you'll be the primary point of contact for residents regarding repairs and property maintenance, providing advice and information through various channels to ensure first-time resolution.
Posted by Service Care Solutions - Housing • £13.99/hr
Weekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)
As a Contact Centre Advisor, you will be the first point of contact for our residents regarding repairs, property maintenance, and other housing-related inquiries.
Your role will involve providing advice and information via telephone, email, web chat, and in writing, ensuring that each resident receives a timely and satisfactory resolution to their concerns.