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Customer Service Advisor A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards. You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions and to ensure to help anyone get the insurance they want and need. There are multiple start dates and a complusory training period, where you will have to be avaliable for. The next start date is 3rd of June with the following start date beginning of July, you must have full right to work in the UK with no time restrictions, please carry on reading if you are still interested. What you'll be doing? This is an excellent opportunity for an experienced Customer Service Advisor to join a supportive and growing insurance company. Communicate with customers via inbound phone calls to solve their questions and queries about their memberships and accounts Build relationships with customers by listening to their needs and supporting them with the products and services that suit them Contact customers to discuss their accounts, questions and queries through outbound calls Identify opportunities for upselling certain packages and products that are suitable and relevant to the customer and take the required payments What you'll bring to the team? As Customer Service Advisor, you will have experience working within a telephone based role and will be passionate about providing excellent customer service to all customers and members as well as: Excellent communication and listening skills, with people on all levels A keen eye for detail and able to work under pressure Excellent IT skills, including Microsoft Office What you'll get in return? As a Customer Service Advisor, you will receive a salary between £23,000 - £28,000 depending upon experience, alongside: Opportunity for Hybrid working after probation Excellent training and development opportunities within the business, supported by encouraging team members and managers. Health Cash Plan, 24/7 EAP, Perkbox Benefits and regular social activities and plans Please get in touch to find out more about the role and the client. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Job Title: Credit Controller Location: Cardiff (Bay) - Hybrid Salary: flexible depending on experience Hours: Full time 12 month fixed term contract but theres a high chance of extending. Monday - Friday 9-5 working 3 days in the office and 2 from home Here at the Recruitment Co we are currently recruiting a Credit Controller to work for a client of ours based in Cardiff Bay. This is a hybrid role where you work 3 days in the office and 2 days from home. You don't need any previous experience but you do need some previous customer service/admin experience. Main Job roles: Recoveries (insured clients) & Collections (uninsured clients) Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds and of uninsured debts placed for collections. Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers. Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received. Make follow-up communications a priority to ensure that customers keep their commitments. Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results. Owning and maintaining the day-to-day relationship with client, debtors and 3rd parties including negotiation over recommended action. Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties. Will respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full. You may become involved in group projects, providing input and local technical knowledge to support the project group. Required experience: Previous Credit Control experience is essential Good communication skills both verbal and written. In addition will demonstrate the ability to present information clearly and Will identify technical information communicate this in a style appropriate to the audience. Sound judgment and ability to assess cost effectiveness of actions. Ability to assess the situation and identify key factors. Proven negotiation skills, business orientation. Strong customer focus. Ability to build strong and productive relationships with both internal and external customers. Drive, ability to work well under pressure. Previous Customer service/Admin experience Benefits: Hybrid working 24 holidays a year bank holidays Bonuses If you are interested then please apply now! CPNewport The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.