We currently have a number of opportunities to join our team at Cardiff Council's Contact Centre; Connect to Cardiff (C2C).
Complete support and assistance to those with more complex enquiries with still be available over traditional channels and the team advoke for all citizen needs.
The highly acclaimed team provide a customer focused response on a range of Council services through multiple channels of access including web contacts, Live Chat and social media with a new focus on assisting citizens to confidently utilize a growing suite of digital services available within Cardiff Council and develop digital capabilities.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
Posted by Yolk Recruitment Ltd • £23K/yr to £28K/yr
Customer Service Advisor // Cardiff //£23,000 - £28,000 // Hybrid Working Opportunity///
Yolk Recruitment are excited to be working closely with one of the UK's leading insurance companies to find friendly and driven Customer Service Advisors to join their team.
They are insurance specialists and are one of the UK's most trusted insurance providers.