Posted by Hays Specialist Recruitment Limited • £15.72/hr
Working within the Customer services team you will be supporting the team to answer incoming telephone calls and emails which could be about matters such as: changing/amending direct debits/updating tenant information/ logging repair requests and creating work orders, taking payments.
Working for a local charity providing vital support to the operations and customer services team.
You will also help support the team with various administration tasks which will include, managing 3 inboxes, downloading the out of hours report in the morning and actioning any follow up required, supporting benefits and universal credit portals, liaising with surveyors for inspection orders, creating purchase order numbers, updating housing management systems, and any other administration tasks to fully support the team.
Although the role is titled customer service, the duties are not particularly customer facing and are much more administrative focused, so good admin skills and numeracy are important, as is strong Excel knowledge.
Due to an internal promotion, I am working on a great opportunity to join this international family run brand, in their busy customer service team.
Although the team is small, they are close knit and supportive, the management is team and development focused and very friendly.