Job Title
: Administrator
Location:
Melbourn, Cambridgeshire.
8.30- 5pm Monday to Friday
£11.50ph Temp to Perm
Due to the nature of the role, you will need transport
Overview:
My client is seeking a proactive and detail-oriented Administrator to join a dynamic team within a well-established company specialising in Mechanical and Electrical (M&E) Engineering. This role is crucial in supporting the operations of a busy helpdesk, ensuring the smooth allocation and processing of work orders for a team of skilled engineers.
Key Responsibilities:
- Perform general administrative duties, including preparing and managing documents, maintaining accurate files, and handling correspondence.
- Manage incoming phone calls and emails across multiple inboxes, providing prompt and professional responses.
- Allocate work orders to engineers based in the South-East region, ensuring efficient use of resources.
- Monitor job progress and dashboard data to ensure compliance with contractual Service Level Agreements (SLAs).
- Process completed jobsheets, forward reports to clients, and upload documents to customer portals.
- Arrange site access and obtain necessary permits for work in shopping centers, landlord-managed buildings, and other locations.
- Collaborate with team members to ensure all administrative tasks are completed accurately and on time.
Candidate Requirements:
- Proven experience in a helpdesk, customer service, or call centre environment is highly preferred.
- Strong organisational skills with keen attention to detail.
- Ability to work effectively in a fast-paced, pressured environment.
- Self-motivated, with the ability to manage tasks independently and as part of a team.
- Excellent written and verbal communication skills.
- Strong time management skills, with the ability to prioritize tasks and meet deadlines.
- Proactive problem solver with the ability to make sound decisions.
- Accurate data entry skills and familiarity with office software (e.g., Microsoft Office Suite).
This is a temporary position leading to a permanent position.
Please apply within