To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Weekly shift rotations of: 8am-4pm / 9am-5pm / 10am 6pm / 11am 7pm and 12pm to 8pm (1 hour for lunch) and two ten minute comfort breaks, One AM and one PM .
The Contact Centre Advisors will be the first point of contact for all of their customers and will provide a full support service to them.The ideal candidates will have great customer service skills and will thrive working in a busy and demanding environment and will have the ability to turn a problem into a solution.
The Contact Centre Advisors will work as part of a large team with a modern office environment.
We have an ongoing requirement for temporary Contact Centre Advisors to join this professional organisation.
You can expect to be handling 100-120 calls per day liaising with both clients and team members.
They are looking for a customer focused individual, to start Monday 28th October, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits.
Our client is a forward thinking and progressive business with 100% of their workforce working from home.