In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
Advancing People - Recruitment Specialists are Recruiting for a Customer Service & Admin Team Leader for their client based in Bradford, Yorkshire.
As a Customer Service & Admin Team Leader you will lead the O2C & P2P admin & UK customer services team, providing services to the business and their customers along with administrative duties for UK & International entities.
Main Responsibilities
Lead a team to handle all customer service contacts through to resolution providing a great customer experience for the UK business.