The Client prides themselves on putting their people and their customers at the forefront of what they do.
Our client is a well-established Business Process Outsourcer, providing a variety of services to their clients, who are some of the UK's leading brands.
The role is located in Preston, however, we also have sites in Manchester, Belfast, South Africa and India.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
This is a busy and varied role, and a great opportunity to lead the small team of Administrators / Customer Service Advisors, in a business that pride themselves on delivering exceptional customer service.
Reporting into one of the Directors you will take responsibility for the following:
I am partnering exclusively with my client based in Goosnargh, Preston, in their search for an Administration Manager.
To lead a team of employees to provide domestic service to the contract, managing teams employed to ensure efficient and effective service provision in line with agreed service specifications.
About The Role
Monitor and report on the quality of the domestic services within the contract, to include innovation in service delivery.