The Client prides themselves on putting their people and their customers at the forefront of what they do.
Our client is a well-established Business Process Outsourcer, providing a variety of services to their clients, who are some of the UK's leading brands.
The role is located in Preston, however, we also have sites in Manchester, Belfast, South Africa and India.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
To lead a team of employees to provide domestic service to the contract, managing teams employed to ensure efficient and effective service provision in line with agreed service specifications.
About The Role
Monitor and report on the quality of the domestic services within the contract, to include innovation in service delivery.
Recruit UK is excited to announce an opportunity within a thriving Financial Planning firm who place great emphasis on creating tailored financial plans, while building sustainable, long lasting and positive relationships with their clients.
This firm are seeking an individual to help convert warm leads into appointments for Financial Advisers.
They prioritise taking complex processes and making is simple and accessible to all - as well as being employee owned.