The individual we seek will be used to working in a highly fast paced European Contact centre operation and will look after resource planning, call forecasting and shift management.
We are looking for an exceptionally talented WFM Manager professional to join a highly progressive, growing business to work.
Key Responsibilities
Responsible for maintaining accurate call forecasting for all European markets, and developing the resource plan by market and contact channel.
They are seeking a Customer Service Advisor to join their busy and friendly team.
We are working with a leading property management company who are based in the West End of London.
This will be acting as the first point of contact to all customers, and you will be responsible with assisting them with their queries in a professional working manner over the phone and via email.
Are you CIPD HR Advisor/Manager looking for a Part Time role.
To work with line managers to identify staff training needs and solutions, on an ongoing basis and to develop a Staff Training Plan for individual staff members and teams.
To deliver a company induction and customer service training programme that is inspiring and reflects our brand values working closely with our marketing team.