In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
Posted by Hays Specialist Recruitment Limited • £26K/yr to £29K/yr
Your new company
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives.
Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units.
General
The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution.
Posted by Hays Specialist Recruitment Limited • £29K/yr
Your new company
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives.
Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.
General
Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units.
Hours per week: Monday to Friday - 07:30 to 17:30 - 40 hours per week
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
GPA Southeast region currently covers 12 sites, Eight North of the Thames, Norwich, Ipswich, Cambridge, Chelmsford, St Albans, Hemel Hempstead and Watford, but on occasion support and cover may be required for Kent & East Sussex
Posted by Service Service Employment Agency Limited • £24K/yr
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 e-commerce web shops daily, through telephone, email support and online chat support.
This is a fantastic opportunity to lead a newly formed team and establish our clients change & consultancy practice that will be embraced across our clients organisation.
Potential hybrid work options x days per week in office
Your contributions will be crucial in providing a new capability and driving a high-performing, inclusive culture that puts people at the heart of decision making and aligns with our ambitious business strategy.
Posted by Service Service Employment Agency Limited • £24K/yr
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 e-commerce web shops daily, through telephone, email support and online chat support.