One of the UK's largest providers of car and van leasing is looking for a Customer Services Representative to join their award-winning team.
As a Customer Service Representative, you'll be at the forefront of ensuring customer satisfaction and driving their commitment to excellence.
Responsibilities include proactively resolving customer concerns promptly and efficiently; investigating and resolving customer complaints in a timely manner; collaborating with dealers and suppliers to process orders and provide timely updates; assisting customers with in-life queries regarding their vehicles.
As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads.
This role involves various customer service duties as the main forefront contact for any inventory or product queries.
You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.
This position is ideal for candidates with experience in a contact centre and comfortable in a multi-screen environment.
The role involves providing first-time solutions for customers via telephone and email, ensuring excellent quality of service within agreed handling times.
We are currently seeking passionate Customer Service Advisors to join the team starting the 24th June.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
At Direct Line Group, insurance is just the start.
Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse.
And we all work together to be brilliant for customers, every single day.We've now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG.