We are currently seeking passionate Customer Service Advisors to join the team starting the 24th June.
The role involves providing first-time solutions for customers via telephone and email, ensuring excellent quality of service within agreed handling times. This position is ideal for candidates with experience in a contact centre and comfortable in a multi-screen environment.
Day to day of the role:
- Deliver first-time solutions to customers through telephone and email communication within agreed handling times.
- Maintain excellent quality of service and adhere to service level agreements.
- Handle a variety of customer queries, providing a polite, effective, and professional service.
- Manage difficult complaints with kindness, support, and professionalism.
- Ensure accurate and concise input of specific datasets.
- Make informed decisions involving money based on specific guidelines.
- Strive to achieve first-time resolution with quality telephony responses.
- Work around 37.5 hours per week, with shifts between 8:00am – 6:30pm Monday – Saturday, and 9am – 4pm Sunday.
Required Skills & Qualifications:
- Previous experience in a call centre/contact centre is essential.
- Quick and accurate typing skills with high attention to detail.
- Excellent telephone manner and experience in telephony.
- Computer literacy, proficient in the use of email, spreadsheets, and word processing software.
- Creative problem-solving skills, with a focus on resolution and quality outcomes.
- Ability to prioritise and manage workloads effectively within timescales.
- Flexibility and adaptability to meet changing customer demands.
- Self-motivated with the ability to work independently or as part of a team.
- Ability to work under pressure and to tight deadlines.
Benefits:
- Competitive hourly rate of £12.97.
- Opportunity to work in a dynamic customer service environment.
- Gain valuable experience in handling a wide range of customer queries.
- *Please note that annual leave is not permitted during the first two weeks of training, with minimal annual leave potentially authorised thereafter if pre-booked, though this cannot be guaranteed.
To apply for the Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.