Department: You'll be working as part of the Supply chain team (this position is working in modern offices and isn't a call centre environment)
As a Customer Care Advisor you'll be at the heart of building strong customer relationships enabling you to bring the voice of the French customer to the site and ensuring that assigned French customers' requirements are met in the most efficient and cost effective way.
The Company we're recruiting for ensure they inspire, challenge and put their heart and soul into their customers and each other.
Department: You'll be working as part of the Supply chain team (this position is working in modern offices and isn't a call centre environment)
As a Customer Care Advisor you'll be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.
The Company we're recruiting for ensure they inspire, challenge and put their heart and soul into their customers and each other.
The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit a Customer Service Advisor to work in their modern offices based in Ashford.
The Office Manager would like to recruit someone who is positive and enthusiastic to join their team of 10.
You'll need to be a helpful and outgoing person who can get along with and support others.
Maintain customer records and accounts in the CRM system.
General
We are looking for a Customer Service Advisor to join our Ashford based client, you will be the first point of contact for all customers receiving and processing orders whilst also providing administrative support to the wider team.
Office Angels are proud to be supporting this global business in their search for a Customer Service Executive.
This is a temporary contract for 12 months, however their could be career opportunities for the right candidate.
You will be based in modern offices in Ashford with free parking on site, along with the added benefit of having the option to work from home 1 day a week.
Department: You'll be working as part of the Supply chain team (this position is working in modern offices and isn't a call centre environment)
As an Account Manager you'll be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.
The Company we're recruiting for ensure they inspire, challenge and put their heart and soul into their customers and each other.
The Contact Centre Manager will be responsible for overseeing day-to-day operations, managing a team of customer service representatives, and implementing strategies to improve efficiency and quality of service.
We are seeking a dynamic and experienced Contact Centre Manager to join our Ashford based client on a 12 months fixed term contract.
The ideal candidate will have a proven track record of managing a contact centre, driving operational excellence, and ensuring high levels of customer satisfaction.
Our Self-Employed Delivery Driver Part Time is great for anyone looking to deliver up to 5 days a week or for someone who wants to top up their earnings with extra delivery work.
You'll enjoy freedom, flexibility, and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.
You don't need any experience, and the more you deliver, the more you earn.
If you are a highly motivated individual with exceptional attention to detail, excellent communication skills, and a passion for providing outstanding customer service, this could be the perfect opportunity for you.
Join our client's dynamic and thriving team in Ashford as a Credit Controller!
Work with the Director of Customer Experience to support research programmes and deliver a range of insight.Manage the daily/weekly/monthly secure data provision requirements that enable the effective and error-free running of the voice of the customer' (VoC) programme, simplifying processes where possible.Run validation checks to ensure programme data is always accurate.Support our external partner to improve response levels and deliver more user-friendly reporting.Develop a deep understanding of the VoC platform and the actionable insights it delivers to enable effective identification of trends and new issues or opportunities arising that will support the drive towards a better experience for customers.Manipulate historic data in Excel, combined with internal data where necessary.Manage the VoC platform integration with Salesforce to ensure accurate display of data and identification of insight for colleagues.Work with the 3rd Party provider to design effective dashboards to display relevant data and insight to colleagues to drive decision-making.Results analysis of all HORT Surveys (qualitative customer head office research) completed with contracted customers.Manage theme tracker across multiple surveys.Build and deliver half yearly reporting of key trends to support improved retention of contracted business.Support with survey build and sample management.Build and maintain a central resource that catalogues historic research and areas covered to reduce duplication and speed response levels to the business for insight requests.Analyse the output of smaller surveys, delivering the results in a timely, clear and informative way, including response rates and comparison to prior surveys where relevant, to support decision making.Manage the master research requirements schedule, ensuring customer impact is minimised.
We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management, processing and analytical capabilities to ensure the delivery of high quality, robust insight.
The delivery of this insight will ensure that the business can make evidence-based, strategically sound decisions that help us to prioritise activities and continually improve the experience our customers have when they trade with Sysco GB businesses.The Customer Insights Executive will support the business to build a deep understanding of our customers using both internal data and research outputs to define customer needs, pain points and requirements for the future.This is a great opportunity for a person with a data-based qualification who is comfortable with quantitative data work but has experience or an interest in qualitative data and insight and who would like to apply their skills to a customer experience and insight analysis role.Key Accountabilities and Responsibilities: