Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be providing telephone support to identify and investigate fraudulent activity on current and savings accounts.
We are looking for ambitious and motivated Fraud Customer Advisors to join our clients Fraud team that supports everyday banking customers.
This is a fully remote role, and you will be required to work 40 hours per week, working a condensed 4 day working week shift pattern of 4 days on and 4 days off.
Yolk Recruitment are working closely with an Insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Specialist to join their team.
In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy.
What you'll be doing
You will work within a team of Customer Service Specialists where you will support with inbound calls from policy holders, brokers and insurers in relation to their insurance policies.
A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team.
You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions and to ensure to help anyone get the insurance they want and need.
They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards.
An exciting opportunity has come up with a leading insurance company who are looking for a Broker Support Agent to join their team.
As a Broker Support Agent you will be ensuring that you make regular contact with existing and potential new broker customers.
The role will involve a high volume of outbound calls to an established network of brokers, as well as offering support to brokers with any inbound queries.
Our highly reputable client in East Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.
The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.
Due to location, candidate will ideally have access to their own transport.