Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be providing telephone support to identify and investigate fraudulent activity on current and savings accounts.
We are looking for ambitious and motivated Fraud Customer Advisors to join our clients Fraud team that supports everyday banking customers.
This is a fully remote role, and you will be required to work 40 hours per week, working a condensed 4 day working week shift pattern of 4 days on and 4 days off.
A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team.
You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions and to ensure to help anyone get the insurance they want and need.
They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards.
An exciting opportunity has come up with a leading insurance company who are looking for a Broker Support Agent to join their team.
As a Broker Support Agent you will be ensuring that you make regular contact with existing and potential new broker customers.
The role will involve a high volume of outbound calls to an established network of brokers, as well as offering support to brokers with any inbound queries.
A Quality Assurance Assessor position has become available based in the centre of Cardiff!
This position is full time in the office 9 - 5:30 the right person for the role could potentially be doing this position currently, that would like a change.
The role is with an award-winning insurance company who are on a huge growth journey this year.
We are looking to recruit for a Customer Service / Sales Support Advisor to work as part of a busy team based just outside Cardiff.
Duties
Customer Service - liaising with the end clients directly on day-to-day matters or when the Account manager is not available.
Stock analysis/control - working with the account manager to ensure minimum safety stock levels are maintained following forecasts and adjusting accordingly.