In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
The focus of the role will be dealing with customers making orders and handling everything involved with this from start to finish.
An excellent administrator opportunity has arisen within a well-known international textile brand with offices based close to Stockport.
The main tasks involved will be order processing, checking stock availability, then dealing with the transport and delivery of the product and all the relevant paperwork.
This company is seeking an experienced Operations Coordinator to join their innovative team who deliver a premium service to their customers.
The role involves providing high-quality administrative and executive support to management, primarily the Operations Manager.
This role involves ensuring that all orders are processed, updated, and dispatched in a timely and cost-effective manner, within the relevant customer guidelines, maintaining customer satisfaction.
As a Customer Service & Admin Team Leader you will lead the O2C & P2P admin & UK customer services team, providing services to the business and their customers along with administrative duties for UK & International entities.
Advancing People - Recruitment Specialists are Recruiting for a Customer Service & Admin Team Leader for their client based in Bradford, Yorkshire.
Main Responsibilities
Lead a team to handle all customer service contacts through to resolution providing a great customer experience for the UK business.