As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints.
Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes.
The firm are looking for someone responsible for the overall operational activities in the call centre.
We are working with an Insurance firm who are looking for an Operations Manager to join their team on a permanent basis.
They will be fully accountable for ensuring that all KPI's are met, staff are developed to the highest potential and that the business is represented in the highest of standards at all times.
As the Contact Centre Manager, you will play a crucial role in directing, leading, inspiring, developing, and managing our team of Team Leaders and Customer Service Advisors.
A leading high-profile brand is seeking a highly motivated and driven Contact Centre Manager to join their team in Solihull.
This role will be office based with no evening or weekend work.
As Head Of Contact Centres you will lead and drive the operation forward, whilst also continually developing your people and standards.
A growing Insurance organisation, who are market leaders, are looking for an experienced Insurance Contract Centre Manager to head up their operation and want someone who is as passionate as they are, to join them on this journey.
This a great moment in their Company development and you will lead the growth and change in this key business area.