As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints.
Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes.
The firm are looking for someone responsible for the overall operational activities in the call centre.
We are working with an Insurance firm who are looking for an Operations Manager to join their team on a permanent basis.
They will be fully accountable for ensuring that all KPI's are met, staff are developed to the highest potential and that the business is represented in the highest of standards at all times.
As the Contact Centre Manager, you will play a crucial role in directing, leading, inspiring, developing, and managing our team of Team Leaders and Customer Service Advisors.
A leading high-profile brand is seeking a highly motivated and driven Contact Centre Manager to join their team in Solihull.
This role will be office based with no evening or weekend work.
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Are you an experience Call Centre Agent looking for an exciting and new opportunity?
Would you like to work with a friendly and ambitious team?