This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
The Head of Call Centre Operations will be effectively the interface between:
Our client, an ambitious, entrepreneurial and growing Life insurance company, is looking for a Head of Call Centre Operations for their office in Swansea.
Friendly and established company on the outskirts of Sutton are looking for a lively Customer Service Operator, permanent £24k, immediate start, would suit someone sociable who enjoys being in the office full time.
Working in a team you will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc).
You will ensure the companies customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries.
To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.