This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
The Head of Call Centre Operations will be effectively the interface between:
Our client, an ambitious, entrepreneurial and growing Life insurance company, is looking for a Head of Call Centre Operations for their office in Swansea.
Service Operators - FTC until end of September - Permanent opportunities available
Our client is an award-winning technology start up, currently experiencing a period of growth, spurred on by the first-class service they provide to their customers, proven in the highest Trust Pilot score in their sector (4.8/5)
Their mission is to make home moving easier; from renters and buyers, to managing agents and landlords, they're helping thousands of people every month, saving them time, hassle and money.